Technical assistance

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Francesco Salvini
Escalation Manager & System Architect
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SECURITY

TECHNICAL ASSISTANCE

MONITORING, OPTIMISATION AND SUPPORT FOR IT INFRASTRUCTURES

Contract or On-call hardware assistance

Savings, flexibility and security are the features of the services designed by TT Tecnosistemi Global Service, a team of highly-specialised experts and certified resources able to handle the technical support of your IT infrastructure, even in outsourcing.

Although the client can choose from a wide range of various technical intervention modes, TT Tecnosistemi has formulated a number of proposals to ensure the client receives efficiency in the provision and rationalisation of costs.

TT Angel: a service dedicated to businesses that do not have a dedicated IT department but want to ensure the efficiency of their IT systems. A qualified technical figure, a veritable "guardian angel" of IT systems, will be responsible for planning the monitoring and optimisation of the IT infrastructure, directly at the client's site.

TT Care Business: an on-call service that assures quick and programmed operations with set costs.

TT Care Business is available in two options: Standard, which offers a complete hardware operation service; and All-Inclusive, which includes spare parts.

With TT Care Business service, even small businesses can finally ensure value-added maintenance: all of our technicians are highly qualified and have elevated levels of certification from the most prestigious IT market vendors.

TT Care Business Plus: the outsourcing service for out-of-warranty hardware, a service that allows clients to take technical action with SLA the next business day or, alternatively, replace the faulty device with a courtesy machine within 3 working days.

TT Telephone Assistance Care CAD, PDM: a service that provides a single interface with TT specialists who can be contacted directly Monday to Friday from 9:00 am to 1:00 pm and 2:30 pm to 6:00 pm. The technicians will take on the task, possibly raising it to Autodesk, with communications in Italian rather than English (because with Autodesk technical support, it is only possible to interact in English after the problem has been determined).

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