TT 360 – Managed Services

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Luca Mariucci
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TT 360 – MANAGED SERVICES

SERVICE TT | Tre60 FOR IT INFRASTRUCTURE MANAGEMENT

Entrust in a sole provider who can handle and cater to all your support, maintenance, and information system operation needs

The TT Tre60 service responds to our clients' requests for a single partner who can deliver the entire range of services aimed at supporting, maintaining and operating the infrastructure.

The activities, including the ongoing management of systems, the management of breakdowns, handling of ordinary and extraordinary changes and the preventive activities, are entrusted to a technical structure that includes all of the resources working on the operational execution of the service and the activities aimed at ensuring the efficiency, quality and availability of the IT infrastructure of the client, according to the predetermined service levels.

The organisation of the service comprises:

Service Desk, the single contact point, responsible for managing service requests through to their complete resolution

Competence Centre, the support team composed of top-level technicians and 2nd and 3rd tier specialists

Remote Monitoring, the organisation responsible for proactive monitoring of systems, designed to continuously monitor the state of the client's ICT infrastructure

Proximity Personnel, the team of technicians and specialists dedicated to operational activities at the client's office and/or Data Centre locations.

We designed the organisation of the service with reference to the standards and the market's best practices, making our processes, systems and tools fully ITIL compliant. Integration with ITIL V3 standards not only provides a valid technical solution, but also an excellent business solution based on understanding the client's goals.

Main advantages of Managed Services TT | tre60:

  • Improved focus on the core business
  • Free internal resources to work on more strategic initiatives
  • Fewer criticalities in finding the qualified experts that can work with a multitude of technologies, enabling access to new technologies, tools, and best practices in the industry
  • Satisfaction of the desire to use a proactive shared-risk model
  • Cost reduction
  • Predictable annual budget for user support and infrastructure maintenance

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